Return Policy for Tuttisparknie

Effective Date: January 18, 2025

At Tuttisparknie, we strive to ensure your complete satisfaction with every purchase. However, if you are not completely satisfied with your order, we have created the following Return Policy to facilitate easy returns and exchanges.

Please read through the following details regarding returns, refunds, and exchanges. By making a purchase on our website, you agree to the terms set forth in this policy.

1. Return Window

We offer a 30-day return window starting from the date your order is delivered. If you are not satisfied with the product you received, you may return it within this time frame.

To be eligible for a return, the item must meet the following conditions:

  • Unworn, unused, and in original condition (tags attached, original packaging intact).
  • No signs of wear, damage, or alterations (including scuffs, marks, or stains).
  • Original receipt or order number (included in your order confirmation email).

If your return request is outside of the 30-day window, or if the item does not meet the above conditions, unfortunately, it will not be eligible for a refund or exchange.

2. Return Process

To initiate a return, please follow these steps:

  • Contact Us: Send an email to info@tuttisparknie.com with your order number, the items you wish to return, and the reason for the return. Our customer service team will respond within 2-3 business days with return instructions.
  • Return Authorization: Once your return request is approved, you will be provided with a Return Authorization Number and instructions on how to proceed with the return. All returns must be pre-approved by our team, and returns without approval will not be processed.
  • Shipping the Return: Pack your item(s) securely with the original packaging, including a printed copy of the Return Authorization. Send the return package to the provided address.

Please send returns to:

Tuttisparknie Returns
742 W Cobbs Creek Pky
Lansdowne, Pennsylvania
ZIP Code: 19050

Customers are responsible for paying the return shipping costs unless the return is due to a defective product or a mistake made by Tuttisparknie (such as incorrect or damaged items).

3. Refunds

Once we receive your returned item and it meets all conditions outlined above, we will process your refund. Refunds will be credited to the original payment method used at the time of purchase.

  • Please note, it may take 5-10 business days for the refund to appear in your account depending on your payment provider’s processing time.
  • Original shipping charges are non-refundable, unless the return is due to an error on our part (e.g., defective product or incorrect item sent).
  • Returns may also be refunded as store credit (if chosen), which can be used for future purchases at Tuttisparknie.com.

4. Exchanges

If you wish to exchange your product for a different size or color, please follow the same process as the return:

  • Send us an email at info@tuttisparknie.com with your original order number and details on the exchange item you desire.
  • We will process your exchange based on item availability. If the desired exchange item is not in stock, you may opt to receive a refund instead.

Exchanges will only be processed once we receive the original item in unused, resellable condition.

5. Defective or Damaged Items

If the product you received is defective, damaged, or the wrong item was shipped, please contact us immediately at info@tuttisparknie.com. In these cases:

  • Return shipping costs will be covered by Tuttisparknie.
  • We will either offer a replacement, a full refund, or issue store credit depending on your preference.

Please attach photos of the defective or damaged product in your email to help us resolve the issue quickly.

6. Non-returnable Items

The following items are non-returnable:

  • Gift cards
  • Items marked as final sale
  • Custom or personalized items

Please be sure to carefully review your order and confirm your selections before completing your purchase.

7. Lost or Stolen Returns

Tuttisparknie is not responsible for items lost or stolen during the return shipping process. We highly recommend using a tracked shipping service when returning items.

8. Customer Service

If you have any questions regarding our return policy or need further assistance, our customer support team is available to assist you:

We strive to make the return process as simple and straightforward as possible, so don’t hesitate to reach out if you need any assistance.

Thank you for shopping with Tuttisparknie! We value your satisfaction and look forward to continuing to serve your needs.